> For the complete documentation index, see [llms.txt](https://help.eq-earth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.eq-earth.com/registry/your-account/reset-a-forgotten-password.md).

# Reset a Forgotten Password

You can reset your password from the login page by following the steps below.

{% hint style="info" %}

* All account holders must update their password every 90 days to maintain account and registry security.
* Resetting your password restarts the 90-day period.
  {% endhint %}

{% stepper %}
{% step %}

### Start the reset

On the login page, select **Forgot your password?**.

![](https://2569783243-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FED6lPsyoF2iHXq92LOvD%2Fuploads%2F4ovHrSsl1f2l3bDEonlQ%2Fpassword-01-forgot.png?alt=media)
{% endstep %}

{% step %}

### Enter your email

Type in your email and select **Continue**.

![](https://2569783243-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FED6lPsyoF2iHXq92LOvD%2Fuploads%2F3XFNrEhAMmR9w1eZRbi6%2Fpassword-02-email.png?alt=media)
{% endstep %}

{% step %}

### Verify your email

Enter the verification code emailed to you and select **Continue**.

{% hint style="warning" %}
If the email isn't in your inbox, check your spam folder. If you still can't find it, ask your IT team to confirm you can receive emails from the Registry. If the problem persists, email <registry@eq-earth.com>.
{% endhint %}

![](https://2569783243-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FED6lPsyoF2iHXq92LOvD%2Fuploads%2FDXngMKXypgWC47jdLsap%2Fpassword-03-email-code.png?alt=media)
{% endstep %}

{% step %}

### Set a new password

If the verification code is correct, you are prompted to change your password. Enter your new password and select **Continue**.

![](https://2569783243-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FED6lPsyoF2iHXq92LOvD%2Fuploads%2FvxUMDseAJFIin2TL9Y5r%2Fpassword-04-new-password.png?alt=media)

Your new password must:

* be 8 to 16 characters long;
* include at least one lower-case letter;
* include at least one upper-case letter;
* include at least one digit;
* include at least one special character.

Each requirement is checked off as you type. You can continue once all of them are met.

![](https://2569783243-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FED6lPsyoF2iHXq92LOvD%2Fuploads%2FYMnNAD9ZK3Ii1x39TgID%2Fpassword-05-requirements.png?alt=media)
{% endstep %}

{% step %}

### Request a phone verification code

A verification code is sent to the phone number on file. Choose either **Call Me** or **Send Code**.

![](https://2569783243-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FED6lPsyoF2iHXq92LOvD%2Fuploads%2F8TaN2xXMe0lTcXvOWQal%2Fpassword-06-phone-code.png?alt=media)
{% endstep %}

{% step %}

### Verify the code

Enter the verification code and select **Verify Code**.

![](https://2569783243-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FED6lPsyoF2iHXq92LOvD%2Fuploads%2FZdJ8Y8heCW4u2Xg70wvl%2Fpassword-07-verify.png?alt=media)
{% endstep %}

{% step %}

### Done

If the verification code is correct, you return to the home screen, logged in with your new password.
{% endstep %}
{% endstepper %}


---

# Agent Instructions
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