> For the complete documentation index, see [llms.txt](https://help.eq-earth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.eq-earth.com/registry/welcome.md).

# Registry Help Center

The [Equitable Earth Registry](https://registry.eq-earth.com/) is where Equitable Carbon Units (ECUs) issued under the Equitable Earth Standard are held, transferred and retired. Every ECU has a unique serial number, so it can be tracked from issuance to retirement and never counted twice. This help center explains how to use the Registry, step by step.

## Where to start

* **New to the Registry?** [Register a New Account](/registry/your-account/register-a-new-account.md), then [invite your colleagues](/registry/your-account/invite-a-user.md).
* **Can't sign in?** [Reset a Forgotten Password](/registry/your-account/reset-a-forgotten-password.md).
* **Moving units?** Read [Before You Transfer: Batches and Conversion](/registry/transfers/before-you-transfer-batches-and-conversion.md), then [Transfer Units to Another Account Holder](/registry/transfers/transfer-units-to-another-account-holder.md).
* **Retiring ECUs?** [Create a Beneficial Owner](/registry/retirements/create-a-beneficial-owner.md), then [Retire ECUs](/registry/retirements/retire-ecus.md).
* **Unsure about a term?** Check the [Glossary](/registry/glossary.md).

## Rules and policies

The Registry operates under the Equitable Earth Programme. The documents most relevant to Registry users are:

* [Registry Procedures](https://docs.eq-earth.com/registry-procedures-v1.3.pdf): how the Registry is run, and the rules for issuance, transfers, retirements and cancellations.
* [Terms and Conditions](https://www.eq-earth.com/terms-and-conditions) of the Registry.
* [Anti-Fraud Policy](https://docs.eq-earth.com/anti-fraud-policy.pdf): the KYC checks applied to account holders.
* [Avoiding Double Claiming Procedure](https://docs.eq-earth.com/avoiding-double-claiming-v1.3.pdf): rules for CORSIA and Article 6 uses.
* [Terms & Definitions](https://docs.eq-earth.com/terms-definitions-v1.3.2.pdf): official definitions of all Programme terms.

All Programme documents are available on the [Equitable Earth website](https://www.eq-earth.com/programme/programme-1-3).

{% hint style="info" %}
Can't find what you need? Email the Registry team at <registry@eq-earth.com>. See [Contact Us](/registry/contact-us.md) for what to include.
{% endhint %}


---

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